Get in touch

Contact HeartFirst

We read every message. Whether you have a question about a product, need help with access, want to collaborate with us, need accessibility support, or have a professional enquiry, a real person will respond.

Response times: We aim to respond to all enquiries within 2 business days. We treat product questions, access issues, data rights requests, and accessibility barriers as priority enquiries.

Please do not send sensitive medical details unless they are necessary for your enquiry. HeartFirst products are educational. We do not provide medical advice, diagnosis, treatment decisions, or urgent clinical support.

Product questions

Questions about what is included, how a product works, or whether a product is appropriate for what you are trying to understand. We will give you a straight answer.

30-Day Guarantee or refund requests

If the product has not delivered what it promised, email us within 30 days of purchase. No forms. No justification required. Include your order email address and we will process the request promptly.

Access or delivery issues

If you have not received your product, cannot access a tool, or need a link resent, include your purchase email address. We treat access issues as priority and aim to resolve them as quickly as possible.

Professional, licensing, or partnership enquiries

Health professionals, patient groups, educators, employers, or organisations interested in using or licensing HeartFirst materials. We are open to the right conversations.

Booking your Prevent preparation session

A booking link is included in your Prevent confirmation email. If you have lost it or need to reschedule, contact us with your purchase email address.

Privacy and data requests

To exercise your rights under GDPR or similar legislation: access, deletion, rectification, portability, objection, or restriction. See our Privacy Policy for full details. We respond within 30 days where required by law.

Accessibility support

If a website, checkout, download, or product is not accessible to you, tell us what is not working. Include any information you feel will help us resolve the issue. Accessibility reports are treated as priority issues.

Direct email

[email protected]

All enquiries currently go through email while we finalise the safest contact-form setup. This avoids a form that looks active but does not reliably deliver messages.

Contact route

Email is the official route for now.

Until the contact form is connected to a real endpoint, we are keeping this page intentionally simple: one inbox, clear subject lines, and human follow-up.

[email protected]

Email HeartFirst

Suggested subject lines

Product or licensing question: tell us what you need, and include your preferred contact email.
Access issue: include the product name and purchase email.
Privacy request: tell us which right you want to exercise.
Accessibility report: tell us what you were trying to do and what did not work.
Professional enquiry: include your organisation and proposed use.

For urgent symptoms or medical emergencies, contact local emergency services. HeartFirst does not provide clinical services, medical advice, diagnosis, treatment, or urgent support.